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Complaint procedure

Currencies

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Main currencies

  Sign Buy Sell  
USD USD 1.0953 1.0245

Fall

RUB RUB 93.5000 84.5000

Fall

SEK SEK 11.6530 11.0267

Fall

NOK NOK 14.9950 11.4870

Fall

GBP GBP 0.8653 0.8295

Fall

Kõik valuutakursid

Prices in the world market

  Sign Buy Sell  
EUR USD EUR - USD 1.0733 1.0729

Fall

EUR GBP EUR - GBP 0.8442 0.8441

Fall

EUR RUB EUR - RUB 90.1449 90.1359

Fall

All prices in the world market

Complaint procedure

Client has the right to present his complaint in the suitable form (orally or written form).

Client can present a petition by the following channels:

Eurex Capital SIA will review the complaint and inform the private customer about the solution as soon as possible, but not later than 15 days after receiving the petition. In case of the complaint from legal entity, not later than 30 days after receiving the petition. If the problem can not be solved during this period, Eurex Capital SIA will inform the client about the reasons of the delay and the new deadline.

Eurex Capital SIA will reply to the client petition in the form that was requested. When the client requested oral answer by the phone, the additional written answer will be sent by e-mail or by post.

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