Call us 2000 1131, 6763 1163

Complaint procedure

Currencies

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Main currencies

  Sign Buy Sell  
USD USD 1.1569 1.1176

Fall

RUB RUB 78.5188 74.6525

Fall

SEK SEK 10.5487 10.0692

Fall

NOK NOK 9.9416 9.4436

Fall

GBP GBP 0.8927 0.8568

Fall

All exchange rates

Prices in the world market

  Sign Buy Sell  
EUR USD EUR - USD 1.1320 1.1316

Fall

EUR GBP EUR - GBP 0.8698 0.8694

Fall

EUR RUB EUR - RUB 75.8887 75.8746

Fall

All prices in the world market

Complaint procedure

Client has the right to present his complaint in the suitable form (orally or written form).

Client can present a petition by the following channels:

  • By phone + 371 6763 1163 or + 371 2000 1131 (workdays from 10:00 to 19:00);
  • By e-mail domina@eurex.lv;
  • At the website by filling in a feedback form;
  • At the offices.

Eurex Capital SIA will review the complaint and inform the private customer about the solution as soon as possible, but not later than 15 days after receiving the petition. In case of the complaint from legal entity, not later than 30 days after receiving the petition. If the problem can not be solved during this period, Eurex Capital SIA will inform the client about the reasons of the delay and the new deadline.

Eurex Capital SIA will reply to the client petition in the form that was requested. When the client requested oral answer by the phone, the additional written answer will be sent by e-mail or by post.